Description

We are excited to appoint a Client Success Agent to be based near our sites in Middelburg, Mpumalanga. You will be a key player for the delivery of the product to the client and providing client support.

Your Role

  • Our team is small, and you will be fulfilling a core role, meaning that your work will often have a significant impact on our product.
  • Because we are small, we are looking for someone that we do not have to constantly monitor. The individual should be self-driven and have very good communication skills.
  • You will be working with a variety of stakeholders; thus, it is important that you are a team player.
  • Validate quality of data 
  • Regularly validate the accuracy of cycles
  • Client Support 
  • Assist clients with incident reports
  • Support Platform
  • Business Development & Team collaboration
  • Responding to tickets and creating supporting documents 

What we are looking for?

  • Industrial Engineering (BEng. Hons) – not compulsory but preferable or Similar
  • 2-3+ years of mining/technology experience 
  • Driver’s license 
  • Must be medically fit to enter a mine site

Bonus Points

  • Data Analytics – Excel, Power BI, SQL 
  • People engagement and the ability to conduct training 
  • Project management  
  • Presentation and reporting on site evaluation – PowerPoint, Word. 
  • Self-organized
  • Teachable 
  • Knowledge sharing

WIIFY (What’s in it for you?)

  • An opportunity to learn and grow in a collaborative environment.
  • Hybrid working arrangements.
  • An opportunity to build greenfield solutions and solve problems that have not been solved before.

Job Type: Full Time
Job Location: Middelburg Mpumalanga

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