Description
We are excited to appoint a Client Success Agent to be based near our sites in Middelburg, Mpumalanga. You will be a key player for the delivery of the product to the client and providing client support.
Your Role
- Our team is small, and you will be fulfilling a core role, meaning that your work will often have a significant impact on our product.
- Because we are small, we are looking for someone that we do not have to constantly monitor. The individual should be self-driven and have very good communication skills.
- You will be working with a variety of stakeholders; thus, it is important that you are a team player.
- Validate quality of data
- Regularly validate the accuracy of cycles
- Client Support
- Assist clients with incident reports
- Support Platform
- Business Development & Team collaboration
- Responding to tickets and creating supporting documents
What we are looking for?
- Industrial Engineering (BEng. Hons) – not compulsory but preferable or Similar
- 2-3+ years of mining/technology experience
- Driver’s license
- Must be medically fit to enter a mine site
Bonus Points
- Data Analytics – Excel, Power BI, SQL
- People engagement and the ability to conduct training
- Project management
- Presentation and reporting on site evaluation – PowerPoint, Word.
- Self-organized
- Teachable
- Knowledge sharing
WIIFY (What’s in it for you?)
- An opportunity to learn and grow in a collaborative environment.
- Hybrid working arrangements.
- An opportunity to build greenfield solutions and solve problems that have not been solved before.
Job Type: Full Time
Job Location: Middelburg Mpumalanga