DESCRIPTION

We are looking to appoint a Client Success Agent to be based in the Northern Cape. You will be a key player for the delivery of the product to the client, providing client support and fundamental analytics to identify site specific improvement opportunities.

YOUR ROLE

  • You will be fulfilling a core role, meaning that your work will often have a significant impact on our product and the client retention.
  • We are looking for someone that we do not have to constantly monitor. The individual should be self-driven and have very good communication skills.
  • You will be working with a variety of stakeholders; thus, it is important that you are a team player.
  • Data analytics and reporting, including validation of the quality of data.
  • Daily Client Support via our support platform and on-site visits.
  • Business Development & Team collaboration.
  • Strengthening our knowledge base through supporting documents.

WHAT WE ARE LOOKING FOR?

  • Industrial Engineering (BEng. Hons) – not compulsory but preferable
  • 5+ years of mining/technology experience
  • Driver’s license
  • Must be medically fit to enter a mine site
  • Skilled in Power BI & Excel
  • Building relevant Reports
  • Data Analytics

BONUS POINTS

  • SQL People engagement and the ability to conduct training
  • Project management
  • Presentation and reporting on site evaluation – PowerPoint, Word.
  • Self-organized
  • Teachable

WIIFY (WHAT’S IN IT FOR YOU?)

  • An opportunity to learn and grow in a collaborative environment.
  • Work remotely – WFH
  • Be on the forefront of digitizing mining operations in South Africa
  • Being part of a non-traditional company culture that value what you can do and not just your work experience
Job Type: Full Time
Job Location: Kathu - Northern Cape

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