We are looking to appoint a Client Success Agent to be based in the Northern Cape. You will be a key player for the delivery of the product to the client, providing client support and fundamental analytics to identify site specific improvement opportunities.
- You will be fulfilling a core role, meaning that your work will often have a significant impact on our product and the client retention.
- We are looking for someone that we do not have to constantly monitor. The individual should be self-driven and have very good communication skills.
- You will be working with a variety of stakeholders; thus, it is important that you are a team player.
- Data analytics and reporting, including validation of the quality of data.
- Daily Client Support via our support platform and on-site visits.
- Business Development & Team collaboration.
- Strengthening our knowledge base through supporting documents.
WHAT WE ARE LOOKING FOR?
- Industrial Engineering (BEng. Hons) – not compulsory but preferable
- 5+ years of mining/technology experience
- Driver’s license
- Must be medically fit to enter a mine site
- Skilled in Power BI & Excel
- Building relevant Reports
- Data Analytics
- SQL People engagement and the ability to conduct training
- Project management
- Presentation and reporting on site evaluation – PowerPoint, Word.
WIIFY (WHAT’S IN IT FOR YOU?)
- An opportunity to learn and grow in a collaborative environment.
- Work remotely – WFH
- Be on the forefront of digitizing mining operations in South Africa
- Being part of a non-traditional company culture that value what you can do and not just your work experience