The Junior engineer (system administrator) is responsible for keeping the client happy in terms of system and data integrity. Your role is to ensure that the client is getting the right data at the right time. You are responsible for validating the data from the platform, ensuring that hardware status is communicated on relevant channels and cycle and loader accuracies are at 95% or higher.
Your Role
- Ensuring >95% cycle and loader accuracies per account
- Ensure all the assets are updating and are live on site with daily/weekly checks.
- Cycle replays of the previous day/night shifts to ensure geofences are set up to cover all asset production activities and understand how the assets interact with each other
- Interpret Cycle Traces to determine the cycle accuracies and issues with cycles that don’t register.
- Ensure your client receives daily reports of any ongoing issues that are being attended to
- Support Desk duty
- Attending to Support Tickets
- Understand and Implement Business Functionality
- Communicate tickets with Client Success Agents
- Must be able to spot discrepancies quickly and efficiently
- Production tally comparison
- Troubleshooting
- Ad hoc – Training: To provide remote or on-site training of the platform to clients.
What we’re looking for
- Must be detail orientated
- Excellent Communicator
- Learn new tools/skills quickly
- Critical thinking and identification of key value for client
- Ownership and accountability for features
- Communicate and understanding of reports
- Computer Literate (Microsoft Office)
- Excel
- Power BI – Advantageous
- Completed or In Progress: BCom Industrial Engineering/Chemical Engineering/Applied Mathematics or similar
Bonus Points
- You are passionate about data
- You reside in the Northern Cape
About us
We’re a young, high performing company. Headquartered in Ireland. Located on 6 continents, in more than 17 countries. We provide innovative solutions to optimize mining operations through real-time data and automation. Our services include load and haul management, equipment efficiency monitoring, and fleet management. We are focused on empowering mining companies with accurate, actionable data to improve productivity, reduce costs, and enhance safety while aiming to transform daily operations with minimal disruption and increased effectiveness. If you are passionate about data and want to learn from great minds while having a time, this is place for you!